Slipping restaurant hygiene standards

Slipping restaurant hygiene standards

The Business

A major fast food restaurant chain based in Riyadh with over 400+restaurants spread throughout Saudi Arabia.

The problem

Despite repeated training and management monitoring of regions, and having trialled different multi-national Hygiene product suppliers, the client was finding restaurant hygiene standards slipping nationwide.


The solution

Reza Hygiene offered the client a new level of unique support with an in-house, fully trained audit team performing monthly hygiene audits on all customer premises throughout the Kingdom. Utilising iPad’s and a custom-built cloud based audit system, we were able to check hygiene standards in all areas, ensure that all hygiene equipment were working, and ensure staffs were trained on-site.

The monthly visits included:

    • Hygiene standard audit of departments.
    • Stock level checks.
    • Staff training on cleaning issues (All our auditors are a minimum of Level 3 Hygiene management trained, CEIH).
    • Advice on cleaning.
    • Chemical dosing system checks and repairs.
    • Pest control checks (Fly killers only).
    • CEIH Level 1 Food Safety training/HACCP to staff if needed.
    • Online database of all audits accessible to all managers (audits were also emailed immediately after they were conducted).


The Result

Within a few months of implementation of monthly audits for all sites the customer was able to see a marked improvement in hygiene standards and staff knowledge. Audit scores improved from 60% average to over 90% in this time.


"When Reza hygiene introduced their monthly hygiene audits it offered us another set of eyes to view hygiene levels in stores. The team were very professional and offered constructive advice to all staff helping them improve standards."



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